Forum Discussion

Dalyha's avatar
Dalyha
Advisor
12 months ago

Telus Reward Point Expiry

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
PG2's avatar
PG2
Neighbour
11 months ago

I have a question for Telus support team - is there any way whatsoever to recover at least a portion of the expired points that can be applied against my upcoming Telus bill, it would help a lot with my present financial squeeze and restore some faith and trust in Telus which has for years has been a sole provider for all my tv/internet/phone needs. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

Hello PG2 we'll send you a private message to discuss further.

  • bbunrau's avatar
    bbunrau
    Neighbour
    11 months ago

    Hello Telus Support,

     

    Could someone on your team email me also? I mirror PG2's sentiments above and am deeply disappointed to have lost over 200 points as a paperless billing customer with no email of warning..

    Is a bill credit possible as the reward catalogue was hit heavy in the rush to redeem? I have also been a loyal Telus customer for all my services for more than two decades.  Thanks

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      11 months ago

      We'll send you a private message shortly!

      • rancouver99's avatar
        rancouver99
        Neighbour
        10 months ago

        hi - I'd like help with this as well. I spent an hour on the phone yesterday, to no avail. And messaging via the app was unsuccessful as well. I got a "congrats" for an upgrade to TELUS Rewards Plus email in November, but have zero point balance and zero accumulation for my TELUS Home Security account.
        The TELUS Rewards program was introduced to build customer loyalty - seems to be backfiring in a big way.

    • PG2's avatar
      PG2
      Neighbour
      11 months ago
      Yes, credit to your bill is possible. Out of my $200 worth of Telus reward points that they erased i have received a $105 credit towards my most recent bill, at least something....I just posted a request to Telus customer service on the Neighbourhood Plan ( no phone calls to them), and received an email advising of the credit granted.
      • bbunrau's avatar
        bbunrau
        Neighbour
        11 months ago

        Telus Support has addressed this concern for me via email.

        Thank you, Telus, for honouring the retired points and applying them as a bill credit. The quick resolution is appreciated. 

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