Forum Discussion
Dalyha
12 months agoAdvisor
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
PG2
11 months agoNeighbour
It's sooooo unbelievably unfair on Telus part, outrageous is an understatement, I heard people want to present this on national TV. I lost around $200 worth of points as I was stupid enough to be persuaded by Telus to switch to paperless statements and pre-authorized payments. Had I not done it I'd have had a chance to see the points expiration message (still not so sure as it was concealed in a fine print at the bottom of the page). With a paperless statements I don't even bother to log to my telus account as long as the monthly charges are the same. The cancellation of earned points is significant enough to warrant notifying all "valuable" customers, as Telus call us, in a more pronounced and visible way. But when it comes to inflating their profits even more, they bombard me with their emails trying to hook me up to their security system...I was even inclined to do that, but now, after what they did with my points.....forget it!!! Question arises - what happened to my expired points, who used them up and for what ?
- fraochmuir11 months agoAdvisor
Yeah they encourage paperless statements and pre-authorized payments because it's more convenient. More convenient for them to pull this kind of ****.