Telus Home Security

I received the private message, only to try and sign in to authenticate myself and it will not allow me to.  So here I am again, being passed to agent to agent and have been on hold for 1 hour.  My phone plan is due next week and I currently pay $300.00 per month.  I will be cancelling my contract after 30 years.  I have gone on line and try to reach management, they call leave a message and have you call back the number where you wait in que.  Not sure why they wouldn't give a direct line when you have been given the run around for months & months.  Customer Service is something that is non existent.   How am I suppose to resolve this Telus issue when no one will help!