Forum Discussion
Telus rewards $15/$25/$50 credit to pay towards bill gone?
Hello, Has this reward redeem $15/$25/$50 credit to pay towards bill been discontinued as I don't see it on the mytelus rewards page anymore? Thank you.
A-B
Community Manager
Community ManagerIn the catalogue, the item itself is called '$50 TELUS Stores prepaid Mastercard' and when you click it, under the big picture of the card itself it says in bold letters TELUS Prepaid MasterCard can only be used at TELUS stores or online at TELUS.com/accessories.
Then there's a box you'd have to tap/click that says 'Yes, I acknowledge and read the disclaimer' before you can even redeem it.
Well then, that settles that. Thanks for explaining. I still have a useless prepaid card that if Telus won't allow me to redeem at Telus, I should be able to send it back. Have you seen all the complaints about this?
TELUS_SupportOfficial Support Team
Our team is always looking into the possibility of this for the future!
Yes please bring back the ability to use points towards your bill. I unfortunately have been stuck with a 274$ bill for one month! I guess my discounts ran out and I didn’t realize….145$ per month jumped to 274$. Insane prices guys. Yes I called and got the monthly costs down to 175$ but still have to pay the 274$. Not impressed.
- A-B
Not sure, but our team is aware of the feedback since its removal and always considering options for the future.
Interesting. Just to be clear -- are you saying that reinstating the bill credit has been considered, or that a decision has been made to reinstate the bill credit, but you don't know exactly when this will be implemented? Knowing for sure that a reinstatement is coming, would be helpful.
- A-B
Yes it has. Can't provide a definitive timeframe. Because I don't have one.
This generic response is essentially the same rhetoric that keeps appearing whenever customers are very specifically and clearly telling you that they want the bill credit reward reinstated. So, how about a clear and specific response? Has the possibility of reinstating the reward been considered? And if so, when will it be reinstated? And if not, why not?
- A-B
Our Rewards team is always looking at feedback, and of course the possibility of bringing back popular rewards that are not currently available.
