Forum Discussion
Re: Telus Reward Point Expiry
I cannot believe after years of loyalty Telus thinks it's ok to expire my points. Shame on you Telus, you could have tried a lot harder to make your customers aware of this. Make this right.
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Please tell us, Telus, how exactly does taking people's reward points away without proper notice or warning "enhance the overall experience"? Are you suggesting that their lost reward points are going to be compensated for in the future? How do we know that Telus isn't going to pull the same ploy to take away reward points down the road? Your company doesn't seem to get the concept of "trust", which it seems many of your customers have lost. Please let us all know how you plan to win back that trust.
Telus should have been using multiple formats with significance more advance notice ( email, advertisements etc) to bring people's awareness to this expiry. They snuck it in somewhere that know many people wouldn't see and took advantage of their own loyal customers. It is disgusting. I expect telus to make this right.
That's exactly it. When the postal strike was on which was in the news constantly, I had an email, text, and phone call from my credit card about it and in addition there was a banner on both the mobile app and the website to tell me to not rely on paper billing. Telus does small print on a bill?
TELUS_SupportOfficial Support Team
We hear you and understand your concern about your Rewards points. We're making updates to our TELUS Rewards program to enhance the overall experience in the new year. The expiration of points is a necessary step to introduce the new features and benefits we're developing.
This is BS you could have transfer current points to the new setup. Between my 2 accounts I am out hundreds of points.
We have also lost over 200 points without proper notice.
This on top of having to call every month for 5 or 6 months to get our bill adjusted because Telus cannot figure out how to charge us the correct amount according to the new contract. This happened 2 years ago and I am in the process of going through it again as we renewed our contract last fall.
Very frustrating and unacceptable.
That is an unacceptable answer, Telus. You should be sending your customers a credit.
