Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I cannot believe after years of loyalty Telus thinks it's ok to expire my points. Shame on you Telus, you could have tried a lot harder to make your customers aware of this. Make this right.
TELUS_Support
Official Support Team
Official Support TeamWe hear you and understand your concern about your Rewards points. We're making updates to our TELUS Rewards program to enhance the overall experience in the new year. The expiration of points is a necessary step to introduce the new features and benefits we're developing.
This is BS you could have transfer current points to the new setup. Between my 2 accounts I am out hundreds of points.
We have also lost over 200 points without proper notice.
This on top of having to call every month for 5 or 6 months to get our bill adjusted because Telus cannot figure out how to charge us the correct amount according to the new contract. This happened 2 years ago and I am in the process of going through it again as we renewed our contract last fall.
Very frustrating and unacceptable.
That is an unacceptable answer, Telus. You should be sending your customers a credit.
