Forum Discussion
Customer Service Broken Promises - Not being honoured what was offered
On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the custom...
Had the same thing happen for our family plan of 5 lines. Was promised a specific price after taxes but was not honoured. Tried to call TELUS to ask for a break down of the bill and the rep basically said that my questions were "unreasonable" and that his shift was ending soon so I would just have to wait until another day. I asked him about a note that he mentioned was on my account and he just kept repeating that the partial charges wouldn't be on my account. Whenever I had to ask a question, he just kept saying the same thing then he abruptly interrupted me and said "thank you I answered all of your questions and everything is correct bye" then hung up. Since I'm seeing successes in this forum, am hoping I get success with my situation as well.
Just finally spoke to another representative. It took a little bit of explanation but he was able to honour the original price! Hopefully it works out similarly for everyone here! Thank you Telus!
