Forum Discussion
PeterFrost
8 months agoNeighbour
Can't reset my password for My Telus
I have two problems: 1. I am having trouble with my Outlook account, and I was hoping to retrieve my email messages directly from my Telus account. However, I forgot my Telus password and I can't...
- 8 months ago
That link is not for Telus email.
To access your Telus billing and make changes to your account via a web browser:
My TELUS - Log in to manage your TELUS account | TELUS
For email:
The username should be the same but the passwords aren't necessarily so.
FuzzyLogic
Community Power User
8 months agoThere are two different Telus accounts/passwords. One is for your billing and changes to your Telus services. The other is for your email and that's essentially a Gmail account. I suspect you need to setup an App Password in Gmail to fix the issue you are having.
PeterFrost
8 months agoNeighbour
Is this the log-in for the Telus email account?
It doesn't recognize my email password. Yet the same password allows me to retrieve Telus emails via my Gmail account.
- FuzzyLogic8 months ago
Community Power User
That link is not for Telus email.
To access your Telus billing and make changes to your account via a web browser:
My TELUS - Log in to manage your TELUS account | TELUS
For email:
The username should be the same but the passwords aren't necessarily so.