Forum Discussion

Re: Cancelled Account

You love to see it. 
3 days ago, i found that my account had been cancelled for no reason. 
3 days, and 7 representative conversations later, and someone finally asked me for my SIM for the device, as apparently that would have solved all of the issues. 

 

No one has thought to ask me for that. 

 

And now, I get to wait another 24 hours before this new ticket is resolved. If it's resolved. Though based on how its going so far, I am guessing not. 

It's great that TELUS can cancel your account almost instantly, but it takes 4 or more days to turn it back on. 


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