Forum Discussion

jimmyo's avatar
jimmyo
Just Moved In
12 hours ago

Public IPV4 address

I've switched over from Shaw to TELUS purefibre, and all of my self hosted game servers, websites, and VPN endpoints no longer work. It seems that I've been put behind CGNAT and I no longer have a pu...
internet
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 hours ago

Welcome to the community. You shouldn't have to upgrade your speed to get a public IPv4 address, but it would require speaking with a higher tier of Tech Support as they're the ones with the provisioning tools to make it happen. You mentioned that you were speaking with our team for over two hours and were denied? Did they provide a reason for not putting you through to the next department?

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