Forum Discussion
Prepaid plan promotion stopped after 1 month
I am in the $100 prepaid plan with promo 2G monthly data since last month, but I received message that the promotion expired and I cannot use data anymore! can anybody help me?
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Same issue here! Did they ever resolve this for you?
Yes, I called TELUS and finally got the promotion back. This month is the third month and everything is working fine.
TELUS_SupportOfficial Support Team
Hi Amcs76, we're sorry to hear that and will reply to your PM shortly so that we can take a look.
- TELUS_Support
Hi there, can you send us a private message so we can have a look?
I bought the $100 prepaid plan with promo 2G monthly data yesterday , but today I check my account that only 30 days promotion. anybody help me? Can you help me?
- TELUS_Support
Hi MarkChen, you mentioned that your promo was set to expire in 30 days? Was this meant to last for a longer duration? And which plan did you activate?
