Forum Discussion

irisweixl's avatar
irisweixl
Neighbour
8 months ago

Prepaid plan promotion stopped after 1 month

I am in the $100 prepaid plan with promo 2G monthly data since last month, but I received message that the promotion expired and I cannot use data anymore! can anybody help me?
amcs76's avatar
amcs76
Neighbour
6 months ago

Same issue here! Did they ever resolve this for you?

  • irisweixl's avatar
    irisweixl
    Neighbour
    6 months ago

    Yes, I called TELUS and finally got the promotion back. This month is the third month and everything is working fine.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    6 months ago

    Hi Amcs76, we're sorry to hear that and will reply to your PM shortly so that we can take a look.

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