Forum Discussion
chamomile
4 years agoNeighbour
New Phone User and Phone Plan - $0.01 Charges listed as 'data usage'
I'm currently on the Talk and Text 15 plan, and added $100 to my account. $15 was taken for the first month, sure. Now I'm receiving these charges listed as data usage on my transaction list, and I'm...
- 4 years ago
If your text message bubbles are blue, you are using data (either cellular or Wi-Fi) to send them. Make sure cellular data is turned off on your phone. If the data continues to be consumed, you may need to contact Telus directly to request a full data block on your account.
chamomile
4 years agoNeighbour
Called, got the data block, no charges since. TYVM. I also made sure that the ‘Cellular Assist’/‘Wifi Assist’ was shut off, which seemed to be the culprit according to Tech support.
- xray4 years agoHero
The fact that data was used for text messages is a function of your iPhone (iMessage). It has nothing to do with Telus.
https://support.apple.com/en-us/HT207006
Any plan that doesn't include data doesn't mean that data is turned off. It just means you are charged separately for data. I've heard reports that turning off Cellular Assist doesn't always work as iMessage sometimes ignores it. Turning data block on at Telus is the better option.