Forum Discussion
jellyjanela
6 years agoNeighbour
Internet Data Usage "Reset" Even Though It's Not The End of the Pay Period?
So on the My Telus portal, our monthly internet data usage number reset to 0 a few days ago and started accumulating separately, so instead of being closer to 200 gb used, it's closer to 20. However ...
xray
6 years agoHero
Does this happen every month or has it only happened once?
It possible it's just a My TELUS display issue and the real accounting is correct.
jellyjanela
6 years agoNeighbour
It's the only time this specific issue has happened (there've been other hiccups before with the usage meter but I haven't seen it reset like this before).
I assume it's a website problem but I'm also seeing if anyone else was having the problem too