Forum Discussion
How to get Account Deleted!
Hi - Telus put fibre lines up to our houses last fall - we never had Telus in this community before. In Feb I did sign up for a package but stopped it because of miss-representation and mix-ups with...
El-Eric
Community Manager
Community ManagerLowcarber You will be receiving up to three more bills after the account has been cancelled showing a balance of $0. After that, the bills will stop
Thanks for the reply - this has been going on since the end of January, very beginning of February - so 4 months since cancellation. Honestly and sadly, I have lost faith that they know what they are doing or really don't care. Customer service on the phone was great at getting questions answered - but getting something done is another story.
- A-B
If you signed up as stated in February and then cancelled, then theoretically the final bill will have been March - April - May. So, if you receive another one in June (4 since the cancellation) let us know and we'll investigate!
Hi - it was the end of January that the cancellation was done because my new contract with Shaw started then (Jan 29th) - so the sign up and cancellation both were between Jan 15 - 29th . If I receive another bill from Telus I will let you know here and hopefully it can be investigated. Again, thanks for the replies 🙂
- A-B
Yes, please do! Appreciate your patience with this!
