Forum Discussion
How do I contact someone to extend my payment arrangement?
Both my Home Services and Mobility accounts are overdue so I had to set up payment arrangements for them, the only issue is the due dates are Dec 3 and Dec 6 and the total owing is $1427 which on top of my monthly bills and cost of living is not doable unfortunatly. I tried asking in the chat to speak with somebody to at least extend the due date for my mobility arrangement and was issued a call back, but when I answered and hit #1 to speak with an agent I was cut off. Is there a way I can just message somebody or speak with somebody online rather than by phone?
2 Replies
TELUS_SupportOfficial Support Team
We're also going to send you a private message in order to have access to your TELUS accounts.
- TELUS_Support
Hello Haleyorr1990, the account management team is only available over the phone, for privacy/security reasons. You should be able to contact the mobility team here 1-800-777-1888 and let us know if they were able to assist you. We're sorry that you were cut off earlier and thanks for reaching out to us here.
