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BC3's avatar
BC3
Neighbour
5 years ago
Solved

Deceased payees

Both individuals who have had their names on the Telus bills are deceased since 2019. The executor refuses to put their name on the bill. If the bill is not paid, how would Telus know who to contact? ...
  • rc's avatar
    rc
    5 years ago

    Normally, the executor has the billing name changed to the estate of the the deceased and the billing address to that of the executor and then terminate the the service.

     

    If the executor is using the service for their own benefit, and charging the estate for the cost then the estate beneficiaries should be asking for an explanation and for the estate to be reimbursed.

rc's avatar
rc
Rockstar
5 years ago

Normally, the executor has the billing name changed to the estate of the the deceased and the billing address to that of the executor and then terminate the the service.

 

If the executor is using the service for their own benefit, and charging the estate for the cost then the estate beneficiaries should be asking for an explanation and for the estate to be reimbursed.

BC3's avatar
BC3
Neighbour
5 years ago
Yes, this was my understanding. So if the Executor is using the non-essential services then the bill should be changed into their name?

On Sun, Nov 14, 2021 at 8:49 PM TELUS Neighbourhood < TELUSneighbourhood_at_external_telus_com_2jbtv7jnfv3997_79de141e@icloud.com> wrote:

Hi BC3,

 

rc (Rockstar) posted a new reply in My Home Account on 11-14-2021 08:49 PM:

 

 

Re: Deceased payees

 

 

Normally, the executor has the billing name changed to the estate of the the deceased and the billing add to that of the executor and then terminate the the service.

 

If the executor is using the service for their own benefit, and charging the estate for the cost then the estate beneficiaries should be asking for an explanation and for the estate to be reimbursed.

 

 

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