Customer Service Broken Promises - Not being honoured what was offered

On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken and not being honoured, and I had my head down! The thing is I spent 1 hour and 20 minutes on the phone with you even having my wife filled with joy because we were going to get a new phones and plan with Telus, the rate plan was a steal than it just got shattered so all of that time being happy and even saying so happy with Telus! This has not even been solved! I’m still awaiting for a supervisor/management to call me about this situation hoping something gets solved because now I am really upset and shocked about this Telus offer that’s not being honoured and which was promised me while on the phone call! We all know you have the calls recorded so keep your promise, I want what was offered to me as per the call no excuses, as it does not print a positive image of you guys has business and services! If this gets fixed and I get exactly what I was offered as per my call yesterday, and I hear back soon I will update everyone of the services being honest and truthful, but if it does not get honoured than you guys break promises towards the customers and I will forever be ashamed of this! Do what’s right and honest and do not do what’s not wrong and dishonest!

Thank You

Jason