Forum Discussion
Customer Service Broken Promises - Not being honoured what was offered
On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the custom...
TELUS_SupportOfficial Support Team
Hi Jasonm1231990 - If you are expecting a manager callback I would say to speak with them so they can resolve your issue. If you don't hear from them let us know
They been saying since Saturday a manager will call me I have not receive any call to date till now would be nice if someone can look into this so it can be solved as I don’t like having something promised to me than it being broken!! Not the right way!!! It should be honoured as per the phone call no excuses! Thanks 🙏
- TELUS_Support
We'll send you a private message to discuss further
