Forum Discussion
Customer Service Broken Promises - Not being honoured what was offered
On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the custom...
TELUS_Support
Official Support Team
Official Support TeamHi Jasonm1231990 - If you are expecting a manager callback I would say to speak with them so they can resolve your issue. If you don't hear from them let us know
They been saying since Saturday a manager will call me I have not receive any call to date till now would be nice if someone can look into this so it can be solved as I don’t like having something promised to me than it being broken!! Not the right way!!! It should be honoured as per the phone call no excuses! Thanks 🙏
- TELUS_Support
We'll send you a private message to discuss further
I have the same issue happened to me also. And have try to contact consumer service for two days, but one callback yet. Can you escalate it to the manager team. Thanks
