Forum Discussion
Collections With No Notice
I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Soluti...
TELUS_Support
Official Support Team
Official Support TeamHi Hsalvail1 we can check to make sure that the call is legitimate and check your account to make sure that things are running as they should and you are not affected negatively. If you need assistance, please send us a private message
Hi, I had actually cancelled my account which was month to month. The amount is owing is now paid in full. This is not a good business practice and I will never have another Telus account whether it is Home security, Mobile or Internet because of it. I could see if it was 3 months overdue...but it was not.
- TELUS_Support
I understand what you are saying. Without checking what happened unfortunately we won't be able to fix any potential issues. We are here if you need anything
This just happened to me today! About an internet account I closed last year. Telus gave me no notice about a late bill, absolutely none. And I actually still have a cellphone account with them with my phone number and new address. They gave me no email, no call, and the address they gave the collectors was an old address so I never even recieved a letter! So my credit score is down 51 points, I just gave birth to my beautiful daughter 4 months ago and we were hoping to buy a home in the next year or two. Now my credit is terrible. All over $200 that I would've paid on the spot if Telus notified me that I was late!
When I phoned Telus, all they said was they couldn't view the account because it's locked and to contact the collector. The lack of notification is on Telus, and they just brushed it off.
