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ConfusedUser84's avatar
ConfusedUser84
Neighbour
5 years ago
Solved

Change "Name" to Phone Number - Multiple phones 1 Account

Hi There,    I have 55 lines on my bill, and they have names set up to each Phone number.   Employees have left, or Trackers have changed units, and I no longer can find the option to "rename" th...
  • C_Fun's avatar
    C_Fun
    5 years ago

    Hi there! Have you tried doing the following?

     

    1. Log in to My Telus at telus.com/myaccount
    2. Click on the My Profile tab from the top banner
    3. Click on Update subscriber details in the header
    4. Select the User you wish to update (name change)
    5. Enter the new name for the user.
    6. You will need to verify the change with a security code
      Select a phone number or email to receive the 6 digit security code
    7. Enter the verification code
    8. You will be presented with a success screen if everything went right

     

C_Fun's avatar
C_Fun
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there! Have you tried doing the following?

 

  1. Log in to My Telus at telus.com/myaccount
  2. Click on the My Profile tab from the top banner
  3. Click on Update subscriber details in the header
  4. Select the User you wish to update (name change)
  5. Enter the new name for the user.
  6. You will need to verify the change with a security code
    Select a phone number or email to receive the 6 digit security code
  7. Enter the verification code
  8. You will be presented with a success screen if everything went right

 

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