Forum Discussion
FuzzyLogic
Community Power User
Community Power UserCan't access my billing information...long time customer.
When I login to view my bill I get this message: "Your first bill isn't ready yet. We'll let you know by email and/or text when it's available" Normally my bill would be due about now and I w...
Hi Brandon
Still no email for password reset
I will have to call this week
Scott
Sent from Outlook Mobile
BrandonT
TELUS Team Member
TELUS Team MemberScottykb
Contacting Telus customer service would be the simplest solution.
If your interested in trying some other solutions continue reading.
Usually when a customer does not receive an email, it's because the email address is not registered to an account. I would suggest trying your other email accounts which you may have used and see if any of them receive the reset password.
Other times you may not be able to reset the password because the account profile was never completed. You should be able to find a different email in your inbox titled "My TELUS - Complete your My TELUS account registration". Follow the prompts to complete your profile.
If this is not the case contacting customer service will be able to resolve the issue for you in no time.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
