Forum Discussion

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
6 years ago

Can't access my billing information...long time customer.

When I login to view my bill I get this message:   "Your first bill isn't ready yet. We'll let you know by email and/or text when it's available"   Normally my bill would be due about now and I w...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

Unfortunately, Chat is not available for all services, nor to all customers. Social media, and phone are available to all, though phone support likely has long lineups just now.

Janann's avatar
Janann
Advisor
6 years ago

Thanks for the news that I would be able to use Twitter, though I'm another one who's opted out of social media. I'm sure the phone lineups are extra-long, as anyone wanting to make payment arrangements due to Covid-19 has to do it by phone. I find it disappointing that they're not even waiving late charges during the pandemic. Nor are they freezing rate increases. 

I did get the info by chat, but having a hard copy would've saved time. 

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