Forum Discussion
FuzzyLogic
Community Power User
Community Power UserCan't access my billing information...long time customer.
When I login to view my bill I get this message: "Your first bill isn't ready yet. We'll let you know by email and/or text when it's available" Normally my bill would be due about now and I w...
Thank you, but I don't have twitter capability. I will just keep trying, and give them a call when there's time to spare.
NFtoBCCommunity Power User
Community Power UserIf you can post here, you have the capability to create and use a social media account to contact Telus. It is a simple, low risk means of communication.
- FuzzyLogic
Some people (myself included) don't care for social media. I don't tweet or facebook. I have found the Telus chat function works reasonably well and phone support is generally pretty good when it comes to billing.
- NFtoBC
Unfortunately, Chat is not available for all services, nor to all customers. Social media, and phone are available to all, though phone support likely has long lineups just now.
Thanks for the news that I would be able to use Twitter, though I'm another one who's opted out of social media. I'm sure the phone lineups are extra-long, as anyone wanting to make payment arrangements due to Covid-19 has to do it by phone. I find it disappointing that they're not even waiving late charges during the pandemic. Nor are they freezing rate increases.
I did get the info by chat, but having a hard copy would've saved time.
