Forum Discussion
FuzzyLogic
Community Power User
Community Power UserCan't access my billing information...long time customer.
When I login to view my bill I get this message:
"Your first bill isn't ready yet. We'll let you know by email and/or text when it's available"
Normally my bill would be due about now and I would have received an e-mail notification. I cannot find any billing information aside from clicking Pay My Bill and then it displays a balance and due date of April 6, 2020?
Is anyone else experiencing similar issues? Is Telus deferring payment during the COVID outbreak?
16 Replies
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- Yes
Also the same
Haven't received June bill and also unable to access Rewards after Emailing many times etc for new password
Will have to phone sometime this week- BrandonT
TELUS Team Member
Hi Scottykb ,
Sorry you are experiencing issues with logging in, and creating a new password.
To reset your password, Click Here, enter your email, and click the green "Send my password reset email". Check your email, and there will be a new one from TELUS labeled "My TELUS - Reset your My TELUS password". Open it, click on the green button to create a new password. This should resolve the issue. These are the exact same steps and agent will do for you. If your account is locked, then yes, you would want to speak to a TELUS customer service agent so they can unlock your account.
To view your account balance without access to your online account, and without waiting on hold, try the automated system.- Using your TELUS phone, call the number *123
- When prompted, press 2.
- When promoted, enter your PIN.
- Your will not hear your account balance.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].- Hi BrandonStill no email for password resetI will have to call this weekScottSent from Outlook Mobile
Also can login to the online Telus account to check the bill there or use chat support on the Telus site to get the billing information
- FuzzyLogic
Online chat currently doesn't work for anything but basic support and my billing information is not available when I login to my account. I talked to Telus and apparently it's specific to my account. They are investigating. They were able to tell me my balance owing.
It seems to be specific to my account as well: "We are currently unable to retrieve your billing information. Please try again later."
This is why paper bills are a good thing.
- NFtoBC
No, Telus is not deferring payment during COVID-19. If you have not received a total by your usual due date, I suggest paying the usual amount of your Home Services bill, so no late charges are incurred.
