Forum Discussion
FuzzyLogic
Community Power User
Community Power UserCan't access my billing information...long time customer.
When I login to view my bill I get this message: "Your first bill isn't ready yet. We'll let you know by email and/or text when it's available" Normally my bill would be due about now and I w...
Hi Scottykb ,
Sorry you are experiencing issues with logging in, and creating a new password.
To reset your password, Click Here, enter your email, and click the green "Send my password reset email". Check your email, and there will be a new one from TELUS labeled "My TELUS - Reset your My TELUS password". Open it, click on the green button to create a new password. This should resolve the issue. These are the exact same steps and agent will do for you. If your account is locked, then yes, you would want to speak to a TELUS customer service agent so they can unlock your account.
To view your account balance without access to your online account, and without waiting on hold, try the automated system.- Using your TELUS phone, call the number *123
- When prompted, press 2.
- When promoted, enter your PIN.
- Your will not hear your account balance.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
NFtoBCCommunity Power User
Community Power UserNo, Telus is not deferring payment during COVID-19. If you have not received a total by your usual due date, I suggest paying the usual amount of your Home Services bill, so no late charges are incurred.
