Forum Discussion

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
6 years ago

Can't access my billing information...long time customer.

When I login to view my bill I get this message:   "Your first bill isn't ready yet. We'll let you know by email and/or text when it's available"   Normally my bill would be due about now and I w...
BrandonT's avatar
BrandonT
Icon for TELUS Team Member rankTELUS Team Member
6 years ago

Hi Scottykb ,

 

Sorry you are experiencing issues with logging in, and creating a new password.

To reset your password, Click Here, enter your email, and click the green "Send my password reset email". Check your email, and there will be a new one from TELUS labeled "My TELUS - Reset your My TELUS password". Open it, click on the green button to create a new password. This should resolve the issue. These are the exact same steps and agent will do for you. If your account is locked, then yes, you would want to speak to a TELUS customer service agent so they can unlock your account. 

To view your account balance without access to your online account, and without waiting on hold, try the automated system.

  1. Using your TELUS phone, call the number *123
  2. When prompted, press 2.
  3. When promoted, enter your PIN.
  4. Your will not hear your account balance.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
Scottykb's avatar
Scottykb
Neighbour
6 years ago
Hi Brandon
Still no email for password reset
I will have to call this week
Scott

Sent from Outlook Mobile

  • BrandonT's avatar
    BrandonT
    Icon for TELUS Team Member rankTELUS Team Member
    6 years ago

    Scottykb

    Contacting Telus customer service would be the simplest solution.

    If your interested in trying some other solutions continue reading.

    Usually when a customer does not receive an email, it's because the email address is not registered to an account. I would suggest trying your other email accounts which you may have used and see if any of them receive the reset password.

    Other times you may not be able to reset the password because the account profile was never completed. You should be able to find a different email in your inbox titled "My TELUS - Complete your My TELUS account registration". Follow the prompts to complete your profile.

    If this is not the case contacting customer service will be able to resolve the issue for you in no time.

    TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

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