Forum Discussion
Cannot submit the form to transfer my home service to another person
I want to transfer my home service to my roommate, but I cannot submit the form. What's wrong?
I have submit a form before but not receive any callback.
3 Replies
I would like to know why Telus has a link in My Account to "Transfer account ownership" that takes you to a support page telling you to "fill out a transfer of ownership form" but this form is nowhere to be found on the website. If one needs to talk to a rep to get the form please just tell me that, don't waste my time.
TELUS_SupportOfficial Support Team
Because the transfer process requires a credit check and legal contract reassignment for the incoming account owner, the following requirements must be met for it to display:
- You must be actively logged into the primary account holder's My TELUS profile before opening the support page.
- Third-party popup blockers or strict browser privacy settings frequently block the dynamic form from appearing.
- The active Personal account must be in good standing. Business / Corporate accounts or accounts with past-due balances will prevent it from showing as well.
Let us know if you've met these requirements and still can't access the form, thanks.
- TELUS_Support
Hi there yindaheng980 - it's best to call in with both people to make this change, or you can contact us directly so we can verify your identity and leave the appropriate notes. Please send us a private message and we will walk you through the steps
