Forum Discussion
Cannot submit the form to transfer my home service to another person
I want to transfer my home service to my roommate, but I cannot submit the form. What's wrong? I have submit a form before but not receive any callback.
I would like to know why Telus has a link in My Account to "Transfer account ownership" that takes you to a support page telling you to "fill out a transfer of ownership form" but this form is nowhere to be found on the website. If one needs to talk to a rep to get the form please just tell me that, don't waste my time.
TELUS_Support
Official Support Team
Official Support TeamBecause the transfer process requires a credit check and legal contract reassignment for the incoming account owner, the following requirements must be met for it to display:
- You must be actively logged into the primary account holder's My TELUS profile before opening the support page.
- Third-party popup blockers or strict browser privacy settings frequently block the dynamic form from appearing.
- The active Personal account must be in good standing. Business / Corporate accounts or accounts with past-due balances will prevent it from showing as well.
Let us know if you've met these requirements and still can't access the form, thanks.
