Forum Discussion

Wex365's avatar
Wex365
Neighbour
4 months ago

Bills bug

I was checking my bill that is for August and found my bill suddenly doubled, even though the bill file says -- Balance forward from your last bill is 0. 

How could this happen? I tried to contact with Customer service but no one is responding. Is there anyone who can help to resolve this bug? 

bill issues
internet

2 Replies

  • Rocky3's avatar
    Rocky3
    Guardian
    4 months ago

    Wex365​ Are you on pre authorized payment plan?

    I am watching my bill now as the stated balance due by pre authorized is higher. So we get a $5 discount for preauth and then they collect what they want.

  • Subangi's avatar
    Subangi
    Icon for Moderator rankModerator
    4 months ago

    Hey Wex365! No worries, we can definitely check this out for you. Mind shooting us a PM to our TELUS_Support handle? We'll take a look at what's up with your August bill and get it sorted. Thanks! 😊

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