Forum Discussion
Billing Change - No Explanation
My July 2024 bill has gone up slightly over the June 2024 bill. It looks like something has changed with respect to my home phone? It's not a huge amount BUT a simple explanation would be appreciated...
TELUS_Support
Official Support Team
Official Support TeamWe understand your concern regarding the increase in your July 2024 bill. There could be several reasons for this change, especially related to your home phone services. Here are a few possibilities:
- Rate Adjustments: Sometimes, service providers adjust their rates due to operational costs or other factors.
- Promotional Period Ending: If you were on a promotional rate that has recently expired, your bill might reflect the standard rate now.
- Additional Services or Features: There might be new services or features added to your account.
- Usage-Based Charges: Additional charges for extra usage (e.g., long-distance calls) could be a factor.
If you have any further questions or need assistance, please feel free to send us a private message.
