Forum Discussion
Application charged two months in a row (did not purchase an app)
2 months in a row I got charged 18.99$ for purchasing an app for which did not purchase. Last month I called Telus and they told me they could not help that I need to call the app company or something. I don't know who to call as my bill only indicates "app purchase". So I let it go, but now another month!?? I won't be surprise if it shows up again this month and so on. Has anyone have this happen to them? If so, what must I do? I've been with Telus since July and I must say, I am not impressed!
4 Replies
- dru
Community Manager
If you're seeing a recurring charge, it might be a subscription. As apps are subscribed to/purchased via your phone's app marketplace (or in the app itself), there isn't a way for TELUS to unsubscribe or refund you but there are steps you can take to mitigate accidental purchases (if that's what happened). Which device do you own?
- I have an iphone 13 and no i did not purchase any apps for several years now
- dru
You can view your app store purchase history here: https://support.apple.com/en-ca/HT204088
If it's not an App Store purchase, it could be a subscription via SMS so I would suggest checking your SMS history for possible culprits also.
