Forum Discussion
Wifi intermittent across devices
I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconn...
We have a similar issue, same modem but no optical cable in our area. Our problems began last fall with the update from an iPhone 14 to the 17. Whenever the phone was in the house, the wifi on one of the other phones or iPads would start the on/off cycle and we’d have to reboot the modem and have the phone off😬. We had the Telus tech out 4 times trying to figure it out and he finally replaced the modem (same model) which we thought would work. Then went down south right after and just returned…no luck. Wifi problems are still there…but it all worked fine in Arizona with an older modem and Netgear router. We blamed the phone, so made sure all the apple device software was updated - local apple store says they have never heard of our problem? So we are stuck with unplugging the modem regularly - is there some issue with new apple software and this particular modem? Is there an alternative configuration that would work? Help!!
TELUS_Support
Official Support Team
Official Support TeamRedrock30 That's a bit of a head-scratcher and sounds annoying. Let's try a few different things just as a process of elimination.
On the phone:
Disable "private wifi address" by tapping on Settings > Wifi > Tap on the "i" next to your network name then tap on off.
Evaluate to see if that helps.
If that doesn't make a difference (keep it off), try disabling "Limit IP address tracking".
Again, evaluate whether these two steps combined make any difference.
On your router
Something else to consider would be disabling band steering (SmartSteering/Smart Wi-Fi).
Log into your modem (address and password are on a sticker affixed to your router).
Look for wireless settings and disable Smart Wi-Fi. This will give you to separate Wi-Fi bands: 2.4GHz and 5GHz (you can rename them).
Try connecting your new iPhone to 5GHz and older devices to the 2.4GHz band.
Changing phone settings did not work. However, turning off Smartsteering on the T3200 seems to do the trick. Currently have the iPhone17, computer and smart tv on 5G, and other household devices, iPads and other phone on 2.4. Everything has been stable for 24 hours. Is there a limit to number of devices that can use the 5G band?
