Forum Discussion
Why Even Call Me?
I just received a phone call from someone at Telus overseas, asking how I was doing. I said "Bad" as my bill increased out of nowhere in March.
Peewee agent proceeds to completely disregard my response and reads his script, "we wanted to make sure everything is going well"
I replied, "No, I just said it was going badly--"
And was immediately hung up on.
Telus. Up your game. Contact me immediately, correct my bill, provide a back-credit for this unprecedented increase, and another credit for this ludicrous level of professionalism (none), or I will be calling Shaw within the next 24 hours and leaving your joke of a service.
3 Replies
Yep. I'm in the Telus circle of hell right now myself. Unbelievably poor customer service, and rate increases every two minutes. Horrible. I'm working to get a new provider asap.
TELUS_SupportOfficial Support Team
We're sorry to hear about your experience Gnarlynick, and understandably a frustrating situation to be in. We'll send you a PM shortly to inquire further.
- TELUS_Support
Hi there, we're truly sorry to hear about your recent experience. This is not the level of service we strive to provide. We’d like to take a closer look at your account, review the billing changes. We will send you a private message.
