Thank You SLUIS for Your Assistance
I would like to express my appreciation for the assistance I received during my call on June 22, 2026, at approximately 10:35 am. I called TELUS again and spoke with an agent named SLUIS, who was very helpful, clear, and professional. He took the time to explain my situation properly, including the approximate difference in fees between canceling on the contract end date and canceling on the billing cycle date. His explanation helped me understand my options and make an informed decision. SLUIS also assisted me with the cancellation process in a respectful and efficient manner. After my earlier experience, I truly appreciated his professionalism and clear communication. Please pass along my thanks to SLUIS for his excellent customer service.
Why Even Call Me?
I just received a phone call from someone at Telus overseas, asking how I was doing. I said "Bad" as my bill increased out of nowhere in March. Peewee agent proceeds to completely disregard my response and reads his script, "we wanted to make sure everything is going well" I replied, "No, I just said it was going badly--" And was immediately hung up on. Telus. Up your game. Contact me immediately, correct my bill, provide a back-credit for this unprecedented increase, and another credit for this ludicrous level of professionalism (none), or I will be calling Shaw within the next 24 hours and leaving your joke of a service.