Forum Discussion
who to contact to get new 24-s boxes?
have 3 21-t boxes, the garbage ones from last year, would like these swapped for the new 24-s boxes with the usb-c power. who is best to contact? loyalty? escalations?
4 Replies
In fairness the 21T is not any more faulty than the 24S. It was and is only the power cord, now replaced with a USB C. Did that fix the power issue, only time will tell.
Ask for replacement cords or do as I did and buy one for $15 from amazon. I discovered the cord problem in January and the $15 cord has allowed the 21T to operate as well as it was designed to do ever since. I am not asking for an update, at least not until other issues found are fixed within the circuit board. Until such time as I am proven wrong I will state that the new 24S is the same box, the 21T with only a new power supply.
TELUS_SupportOfficial Support Team
Hi LA_604 - Technical support if you're having problems with your TV boxes would be the best to contact. If you're having issues, please send us a private message
Like stop with the patronizing, why do I need to contact technical support? This is not a technical support issue, it is a faulty hardware issue! everyone here, including you, know the 21-T boxes have a power cable issue...its not like its some big revelation, its a proven fact, yet you act as if this is the first time this has been brought up. I told you what I want, now who do I talk to to make that happen? The people you employ on the phone are the most incompotent and utterly useless customere service agents in existence...as I stated in my original post I want to swap my faulty 21-T boxes, you know they are faulty and all will eventuallly fail, with the BRAND NEW in box 24-S boxes that are usb-c powered. please send me a message with whom to contact to facilitate this swap, as well I will need a return label to send back these three garbage 21-T's.
- TELUS_Support
Thanks for following up. We’re not trying to be patronizing, we were responding directly to the question you originally asked about who to contact for support. For equipment replacements or swaps, the process still needs to go through our technical support team so the request can be validated on the account and the proper return labels/equipment orders can be issued. If you want us to request a call, please send us a private message and we can assist you.
