Forum Discussion
who to contact to get new 24-s boxes?
have 3 21-t boxes, the garbage ones from last year, would like these swapped for the new 24-s boxes with the usb-c power. who is best to contact? loyalty? escalations?
In fairness the 21T is not any more faulty than the 24S. It was and is only the power cord, now replaced with a USB C. Did that fix the power issue, only time will tell.
Ask for replacement cords or do as I did and buy one for $15 from amazon. I discovered the cord problem in January and the $15 cord has allowed the 21T to operate as well as it was designed to do ever since. I am not asking for an update, at least not until other issues found are fixed within the circuit board. Until such time as I am proven wrong I will state that the new 24S is the same box, the 21T with only a new power supply.
