Forum Discussion
What is happening to our internet connection?
At 6 pm every single night - our internet on our iPad keeps cutting out, all night. At first I thought it was the iPad, but we have 5 iPads and it happens on every one of them. Regardless, I have re...
Don't bother checking emails on your phones as a test because it will just switch to mobile data if it loses WiFi.
A better test is to use the browser on the iMac.
Ok. So when the iPads have gone out, we have checked the Macs, and they were also out. We use Safari as a browser.
Shelley
If the iMac also has the same issue at the same time as the iPads then it's unlikely due to the devices.
The next step is to work with TELUS support to change to another WiFi channel to see if that helps.
It's likely that your WiFi is set up with Smart Steering turned on. That can also be a source of instability in some cases.
- Hi there,Yes thanks. We had it figured it wasn’t the devices…..but because I rebooted the Wifi modem on 3 different occasions to no avail, it was a mystery. Thanks so much for all your help.However…..does this mean I have to phone Telus? We made one change to our Telus security system and it took me 4 weeks and about 20 hours of phone conversations and Telus messing it up multiple times to get it sorted. They also were screwing up our account, one charge that suddenly appeared was almost $1300 (for nothing). In the end, out of frustration - I sent an email to your CEO Darren Entwistle to get it resolved. I absolutely ABHOR phoning Telus.Honesty here. If there was another better option, we’d change providers in a flash. We used to LOVE Telus, they were great…once. As it is, we are just now changing our cells over to another provider and we’ve also moved some streaming channels (Crave, etc) to another service. Telus has outsourced their customer service to call centres offshore who often barely speak English, don’t know what they are doing, and lie to you (yes Miss Shelley, all fixed, I’ve taken care of it and I did “this”, however if this happens just give us another call). And they did NOT do what they said they would. I see many Telus customers online saying the same thing.Sorry, don’t mean to weigh you down with this, your service has been awesome (like the OLD Telus). But if I have to call the call centre one more time, I think I’ll scream lol.Shelley
I'm a customer just like you. I can relate to your frustrations so I try to help if/where/when I can.
