Forum Discussion

CYork's avatar
CYork
Neighbour
4 years ago
Solved

Were we given the wrong modem/hardware?

Hello,      We just moved into a new house and had our internet set up 5 days ago. The previous owner's left their modem (T3200) behind and when Telus came to install they simply reactivated this m...
  • kamak's avatar
    kamak
    4 years ago

    Is that a speed test using ethernet or Wi-Fi? No, the T3200M does not support Wi-Fi 6. Did you ask/sign up for WiFi6 package? If so you should have been given the new NH20A Hub.

     

    For an ethernet connection on 1Gbe you should get approx 940Mbs Up/Down

Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
4 years ago

That link is just the Telus Wi-Fi Hub. The NH20A is the flat square one.

kamak's avatar
kamak
Ambassador
4 years ago

Then what are we looking at here?:

This is an ONT/router/WiFi all in one device made by Arcadyan 

A NH20A google image search come back with this:

https://www.google.com/search?q=Arcadyan+NH20A&rlz=1C1CHBF_enCA769CA769&sxsrf=APq-WBv1hAJ67Y-H4ReZx00howgNQZXnAQ:1649128451298&source=lnms&tbm=isch&sa=X&ved=2ahUKEwiT9pyc-vv2AhXOEEQIHWNyArEQ_AUoAXoECAEQAw&biw=2129&bih=1039&dpr=1.8

 

Three different devices:

 

So these two images are of the same device: Just with a cover off. You're saying this is the NH20A. It is not ONT (IS ONT), so how is this device fed from the Telus Fiber line? Nor is the Booster, fiber fed. So they keep using the G-240G-A? 

 

These are not the same device. One is called the WiFi Hub(upper), the other is a WiFi booster(lower).

 

 

 

Ah! it does get a fiber feed:

Related Content