Forum Discussion
Unable to speak to a human?
I receive about 10 spam calls per day from a real person at Telus trying to up-sell me on products all weekend long, but I can’t seem to speak to a real person about my account on the weekend.
is there any secret way to contact account support?
thank you
1 Reply
- Nighthawk
Community Power User
Ten spam calls per day really sounds like a scammer pretending to be Telus. It's common to the scammers to call frequently. Telus themselves? I find it extremely rare that they call. If you're a Telus or Koodo customer, enable Call Control on your phone. It'll filter out pretty much all of the scam calls, especially the robo-dialers.
Telus landline: https://www.telus.com/en/support/article/call-control-explained
Telus Mobility: https://www.telus.com/en/support/article/call-control-for-mobile-devices-explained
Koodo Mobile: https://www.koodomobile.com/en/help/call-controlAs for reaching Billing, I just told the automated AI annoyance "Agent" a few times and it connected me to a person.
