Forum Discussion
Unable to contact customer service to cancel
I need to contact customer service to cancel my home service, but this is turning out to be a nightmare.
- Staff in store cannot cancel services.
- You cannot schedule a callback, because they are "fully booked"
- I cannot call during their phone hours due to an atypical work schedule.
- You cannot cancel via their self service
- Their "expert messaging" does not work. It says I have a message but the inbox is empty.
What other ways are there to contact their customer service? Do I really need to book time off of work to cancel my service? It is infuriating.
1 Reply
TELUS_SupportOfficial Support Team
Hi Bigfootmandude! We understand the difficulty you're having with the cancellation process. We will reach out to you via private message shortly to handle this directly so you don't have to worry about phone hours or store visits.
