Forum Discussion

Gary8's avatar
Gary8
Organizer
6 months ago

Tv does not connect to internet when TV is first turned on

In the last  purple of months when I turn in the tv it shows the HDMI 1 connection then shows weak signal check HDMI setting after a couple of minutes the 21t box will blink the remote will blink the...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

Did the technician offer a solution for this issue?

  • Gary8's avatar
    Gary8
    Organizer
    6 months ago
    No he said the problem is the working the building is 2000 tech knowledge It is not fibre optic This morning was the worst it took 30min to connect my internet speed was 22.5 MBps & 2.55 upload. Another issue happened as well When I open the guide it is set to My favourites it now loads all the channels EXCEPT MY FAVOURITES. I went into the guide to subscribed channels I deleted all my favourites Then picked them again but they still do not load on the Favourites guide. So I am now have the guide set to my Subscription. I was with Telus for over 25 yrs in Okotoks Ab I moved to Calgary & moved my Telus Account to Calgary I’m really beginning to regret this Especially today when I called & was in hold for 40 minutes before I hung up

    Gary


    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      6 months ago

      Alright. We'll send you a private message to discuss further so we can investigate your equipment and see the notes from the Tech Support team members you've spoken with.

      • Gary8's avatar
        Gary8
        Organizer
        6 months ago
        My forum email is not the same as my Telus email could that be why it’s not yet finished connecting

        Gary
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