Forum Discussion
TV Buffering and then Freezes on Restart Show or Resume
I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button....
TELUS_Support So I had my fourth technician visit yesterday. The technician was on the phone with his technical team. They claim that they don't know what the problem is and they can't fix it. Between this technical issue and my Telus Rewards issue, dealing with Telus has become almost a full-time job. Why is it impossible to get a resolution to issues?
TELUS_Support
Official Support Team
Official Support TeamWe’re really sorry for the ongoing frustration and the time you’ve had to spend trying to get this resolved. This isn’t the experience we want for our customers. Please send us a private message with your account details, and we’ll see what more we can do.
TELUS_Support Okay, tried Private Message again, working now. Sent you my account info in a private message.
