Forum Discussion

nueonetwo's avatar
nueonetwo
Friendly Neighbour
2 years ago

#TELUS wifi does not connect

When i try to connect to the #TELUS public wifi the sign in page does not load.  It times out after I click the push notification for "Sign into Telus" and says "Webpage not available ... net::ERR_TO...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

If you are still having trouble connecting to a hotspot, call 1-855-200-WIFI

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Did you call this number? This is specifically for TELUS WiFi.

  • nueonetwo's avatar
    nueonetwo
    Friendly Neighbour
    2 years ago
    I called the number and eventually got through, they added my Mac address and it still doesn't work. I still get the same error.

    https://imgur.com/gallery/kOYppuG
    • Jisu's avatar
      Jisu
      Friendly Neighbour
      2 years ago

      Hi did you fix it? I am exactly in the same situation. 

      • CDEVS's avatar
        CDEVS
        Neighbour
        2 years ago
        I had to call their 1-800 service line, wait on hold to get a human and they ended up putting me on hold to fix it in the back end.

        When I asked what that means they said they had to re-do my profile. The original one was corrupted somehow.

        I told them from the start it was not a hardware issue... I gave them error codes..
        I kept repeating that all reboots did not fix it.

        They insisted on me moving cables around, unplugging and re-plugging in and even using a pin to do a hard reset on my Telus Router as well as the 10G Gateway panel that the fiber runs into on my wall.

        At the end of the day it was a corrupt profile.

        Good luck! I hope your issue gets resolved soon!

        Christine
Related Content