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HELLOHELLO's avatar
HELLOHELLO
Neighbour
3 days ago

Telus Wifi Boost 7 - Can't Change SSID/Password without settings reverting

Hi All,

I just upgraded to the 3G XGSPON plan and was provided an NH20A and a Telus Wifi Boost 7. Everything works, but I want to change the SSID and password to my old network so all of my old devices auto connect. 

I am connecting to it through the web GUI, and whenever I change the SSID and password, it changes and all of my old devices connect. However, if I go back to the web GUI or the Telus Connect app, it shows the default SSID. Any changes I then make in the web GUI reverts the SSID back to the default settings. A power cycle also resets everything back to default settings. 

If I try and change the SSID/Password in the Telus Connect app, it immediately says "Unable to change Wifi-Name, Please try again". 

Enabling the Guest network and changing the guest network SSID/Password works and the settings persist.

Note that I am using another router on the 10G port and bridging only that port. I want to use the Telus boost 7 purely for IOT devices on the 2.4ghz channel, but I can't even disable 5ghz/6ghz as no settings are being applied.

 

Thanks in advance!

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey HELLOHELLO - There may be a need to factory reset both the Boost 7 and the NH20A. Start at the NH20A and then move upwards. The Connect app should allow you to change the SSID/password but there may be an issue of communication with the equipment.

     

    Let us know if that helps, please