Forum Discussion
gdbccb
3 days agoNeighbour
Telus TV+ on Web - login error
Haven't been able to sign into Telus TV+ on my laptop for the last few days. Any attempt to login with what I know to be the correct email & password produces error message: "The email address or password entered is incorrect. Please contact customer care". I know I'm entering the correct email address and password because it's the same email address and password I use to login to My Telus without issue. I've also changed the password several times and, each time I've done it I've tried to login and I get the same error message. I'm not having the issue on the Telus TV+ app on my Android phone. I've tried Chrome, Edge & Firefox with same result, so it's not a browser issue or cache issue. Any suggestions?
1 Reply
- xrayHero
What is the URL you are using to log in from your laptop?
I use this:
https://telustvplus.comHave you tried a browser on a different device like your phone?
If the above fails then contact TELUS support as the error message indicates.