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gdbccb's avatar
gdbccb
Neighbour
3 days ago

Telus TV+ on Web - login error

Haven't been able to sign into Telus TV+ on my laptop for the last few days.  Any attempt to login with what I know to be the correct email & password produces error message:  "The email address or password entered is incorrect.  Please contact customer care".  I know I'm entering the correct email address and password because it's the same email address and password I use to login to My Telus without issue.  I've also changed the password several times and, each time I've done it I've tried to login and I get the same error message.  I'm not having the issue on the Telus TV+ app on my Android phone.  I've tried Chrome, Edge & Firefox with same result, so it's not a browser issue or cache issue.  Any suggestions?

1 Reply

  • What is the URL you are using to log in from your laptop?
    I use this:
    https://telustvplus.com

    Have you tried a browser on a different device like your phone?

    If the above fails then contact TELUS support as the error message indicates.