Forum Discussion

ScoRobs's avatar
ScoRobs
Neighbour
9 months ago

Telus Tv+ login failed errors

I'm a new subscriber to internet and tv with TELUS, no matter the device I try to use I cannot log into my TelusTV+. I get the errors "Login Failed ERR_AGL_ACN_3545" on the app, and "Account associat...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
9 months ago

Hi! Have you tried a different browser? clearing cache and cookies?

ScoRobs's avatar
ScoRobs
Neighbour
9 months ago

Yes I have tried the app on multiple devices. Chrome. Edge. Firefox. Cleared cache and all. I'm beginning to think it's not on my end. Wondering if there's an easy fix I haven't tried. Mostly wondering if Telus or myself didn't set my account up for it properly.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    9 months ago

    Let me take a look and ill get back to you!

    • ScoRobs's avatar
      ScoRobs
      Neighbour
      9 months ago

      Thank you for your help.

      • lkmh's avatar
        lkmh
        Organizer
        1 month ago

        Curious if there was ever a resolution to this problem? I signed up a month ago and have been back and forth with Telus for exactly the same issue. I see you and I are not the only ones, as I've been looking for solutions online.

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