Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
It's happening on the old system too. I can confirm.
Interesting so its an issue on telus platform but i cant find a single complaint online about it on other providers besides leading me to this forum...
KHRWe've validated internally that the colour space issue occurs across the legacy Optik TV platform (Arris/Technicolor PVRs and set-top boxes) and the next-gen Optik TV platform (Android-based set-top boxes and the TELUS TV+ app). We have been in touch with Rogers engineering and TELUS's AV pipeline team; the issue seems to be resolved; HD and 4K feeds look identical from a colour space POV, though the Blue Jays are out-of-town this afternoon and the issue seems worse when they're at the SkyDome. I can assure you that the TELUS team isn't making changes between the game and commercials and the game and the post-game or other programming (though it's very unlikely that post-game or commercials would be in 4K), so there is something going on with the 4K source feed for Jays games. The team is still monitoring. Thanks for the input and the patience.
Hi KHR,
It does only seem to be an issue when the Blue Jays are at home at the Rogers Centre or SkyDome as the old name will always stick. Tonight’s game in Detroit seems to be fine. I do notice when the Blue Jays are at home Sportsnet shows SN4K in the top right corner and it just shows SN when they’re on the road. This is the same for Maple Leafs games during the NHL season as well. Does this mean it’s only true 4K when the Toronto teams at home?
Yes that is correct I believe only rogers home games are actually filmed in 4k hdr. Road games are probably just regular broadcast upscaled on the channel.
KHR i understand this point of view, but considering bell customers seem to not have this issue as far as I am aware it must be something different on telus end. I do understand what your saying since it just started happening, but something is not quite right between the roger color space and telus now, and I dont think rogers will have any incentive to change it back if its a non issue on other providers.
