Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Before the update the resolution was fixed at 4K for hdr tvs, however the source content was 720 or 1080. It made the picture quality look terrible.
You can now set the resolution to match the dynamic range and frame rate. The result is that the box will output to 1080 when watching TV but switch to HDR when watching Netflix or other supported apps. Telus cable does not put out in HDR and I have never seen that to be the case even with the 4K channels.
Hmm sounds like two things going on you are discussing. One is the hdr problem so that was the color space issue. I typically use a nvidia shield which had that implemented for years, but its good to have it now on these telus boxes.
Im a bit confused about the resolution comment though. When I use these and arris boxes I just set it to 4k60p since I often watch 4k sports. I guess if you want your tv to do the upscaling you can set it to 1080, but telus might be even broadcasting in 720p, i am not sure.
The problem to me with the new optik system is not the upscaling of the box to 4k, its that the bitrate looks far worse. I kept my arris at 4k60 as well since i often watch 4k sports channels and it looked substantially better. They really need to fix that.
And just to be clear by fix that I mean fix the bitrate of the channels, they look incredibly bitrate starved compared to the old arris optik system. I dont find the upscaling of the box or the resolution the problem to me its a bitrate issue.
Begs the question...why is Telus in the box business period?
When you hear things like Nvidia Shield augmenting the Telus gear, the consumer should have option to choose tuners à la TVs and projectors, etc.
Telus should concentrate on the upstream side of the Stream"ing" re: apps, talent and financial resources and leave the downstream gear to other specialists...IMHO.
100% agreed and it's the argument I made when they first introduced this.
The box business is fine maybe for seniors and a nice remote but most people want to use there apple tv, Sony tv, fire stick, that's the future they don't want to rent boxes like it's 1990 but telus is stuck in the past. Even there channel packages they split up into a million tiny packages is from the 1990s and outdated.
One of my biggest issues that beside the poor bitrate issue contributing to picture quality everyone has complained about for years is the poor GUI in the app. Most smart devices only have a few buttons and I hate the "live guide" I like the full guide but it's excruciating difficult and poorly designed to bring it up on these devices easily without there remote guide button.
But most people I know like me choose Telus simply because they have an app that works with smart devices every home has (minus fire stick). And that's what people want to use things like apple tv, not a 25 dollar cheap android box Telus sells.
